1
Approval stock nobody invoices
A kit goes out, the surgeon uses three pieces, the rest comes back. The difference gets worked out from memory, if at all.
For medical device, implant and dental suppliers
Revenue you never capture, and margin you lose after you do.
Your customers can only order while somebody answers the phone. And once the order is in, the expensive part starts, because none of it ends at closed won.
Two halves of one commercial system
The order that arrives at 11 at night
A portal your customers run their own work through. Guided ordering, the price before they send it, live status, approval in one click, and a record of everything.
Read more →The ERP that handles what happens next
It takes the orders coming off the portal and runs them through to the ledger. Returns, goods on approval, consignment stock, batch and expiry, credit limits, invoicing and filing to the tax authority.
Read more →Where it goes
2
Returns reconciled on paper
What came back, in what condition, against which delivery, and whether anyone ever credited it, all of it living in a spreadsheet and somebody's recollection.
3
Stock that expires on the shelf
An expired implant is not a discount. It is the whole margin, gone.
4
Orders lost to stock you did not have
Your rep did the work, the customer said yes, and the box was not there.
5
Selling to people who have not paid
It books as revenue in one quarter and comes off as a write-off in another.
Together or separately
The portal brings the orders in. The ERP behind it makes sure the stock is there, the credit is good, the batch is traceable, the return is credited and the invoice is right. Most suppliers start with one and take the other the following year.