Where we usually start
Find out what your patients buy somewhere else.
One treatment pathway. Two to three weeks. Your data, your prices, and one number at the end of it.
Nobody in your clinic measures this, because no system was built to. That is why the number is always bigger than people expect.
What we actually do
- 01 / 07
Map the treatment
We take one pathway and list every service a patient in it needs, start to finish, taken from the clinical protocol and not from your price list.
- 02 / 07
Price it
At your prices, not market averages, which tells us what one complete treatment is actually worth to you.
- 03 / 07
Pull a finished group
Patients who started twelve or more months ago, so their treatment is over, and everything they bought from you along the way.
- 04 / 07
Split it into two numbers
What they certainly bought elsewhere, because the protocol required it and you did not provide it, and separately what they may never have done at all. We never add the two together, because one of them is beyond argument and the other is a forecast.
- 05 / 07
Find where they leave
Which stage of the treatment people stop showing up at, which is rarely where anyone in the clinic expects it to be.
- 06 / 07
Break it down
Who leaks most. Self-pay against insured, first treatment against repeat, and by how they found you.
- 07 / 07
Ask the patients
Optional, and usually the best part. A short survey to some of them: did you know we did this, where did you go, and why.
What you get
- The numbers
- What you are losing per patient and per year on that pathway, as two separate figures.
- The ranking
- Which services are losing you the most money.
- The drop-off
- Where in the treatment patients stop coming to you.
- The segments
- Who is leaving, and where they came from in the first place.
- The report
- Written up, presented to your leadership in 90 minutes, with the model built on your own numbers.
- A recommendation
- Including an honest no if the arithmetic does not support building anything.
What we need from you
- Data
- Read-only access to an anonymised export of services and appointments for that group of patients.
- Prices
- Your current price list.
- A clinician
- Two hours, to check we have the protocol right.
- Operations
- An hour with your front desk.
- Paperwork
- A data processing agreement. We work on anonymised data and we tell you exactly what we hold and for how long.
If you cannot give us patient-level data at the start, there is a lighter version built on the protocol, your price list and your service volumes. It gives a range rather than a figure, which is usually enough to decide whether the full audit is worth doing.
How it is priced
Fixed scope, fixed fee, and we take it off the project if you go ahead within 90 days.
One treatment pathway, two to three weeks. You are paying to find out, not to commit.